Buyer's rights
Returns and complaints.
Buying through the site counts as distance selling, so the purchase can be withdrawn from within 14 days of the parcel arriving, without giving a reason. This page says how that is done, what is taken back and how quickly the money is returned.
The seller
Who sells and where to write.
- FormRegistered agricultural holding
- HolderNebojša Radonjić
- Holding number710717008677
- AddressMije Milenkovića 108, 16210 Vlasotince
- Phone062 180 6569
- E-mail[email protected]
The same phone number and the same address take orders, withdrawals and complaints, so there is no separate form to fill in.
Consumer Protection Act, art. 27—36
Withdrawal within 14 days.
A buyer who is a private person may withdraw from the purchase within 14 days of the day the parcel was handed over, without giving a reason. The only cost that falls on the buyer is sending the goods back.
- You tell usBy phone on 062 180 6569 or by mail to [email protected]. It is enough that the statement is sent before the 14th day is over.
- We confirm itAs soon as the statement arrives, the same way it came, so that the buyer has proof the deadline was met.
- You send the goods backAt the latest 14 days after you told us you were withdrawing.
- We return the moneyAt the latest 14 days after the statement was received.
Send a bank account number with the statement, because payment is cash on delivery, to the courier and there is no card for the money to go back to on its own.
Consumer Protection Act, art. 37
What is not taken back.
Honey, comb honey and propolis are food in sealed packaging, and article 37 exempts such goods from withdrawal once the seal is broken, for reasons of hygiene. So only an unopened jar or bottle with an undamaged seal is taken back.
Goods damaged at the buyer's end are not taken back either. A jar broken in transit counts as a damaged parcel and is settled straight away, under the section below.
Consumer Protection Act, art. 34—35
Return address and who pays the postage.
- AddressMije Milenkovića 108, 16210 Vlasotince
- Addressed toAleksa Radonjić
- Postagethe cost of returning the goods is paid by the buyer
- Deadline to send14 days from withdrawal
Pack the jar so that it arrives in one piece, and send it with a proof of posting, since that receipt is what shows the deadline was met. The refund may be held back until the goods arrive or until you send proof that you posted them.
Consumer Protection Act, art. 51—58
A complaint about the product.
If something is wrong with the honey, a complaint is made by phone on 062 180 6569 or by mail to [email protected], together with the receipt or any other proof of purchase.
Every complaint is answered in writing within 8 days of the day it was received, with a decision on the claim and a proposal for how it is settled. The record of complaints received is kept for two years.
If the parcel arrives broken
A damaged parcel.
When the damage shows on the outside, the easiest thing is to open the parcel in front of the courier and make a report there, because damage in transit is proven with the courier company BEX Express.
If the damage is noticed later, tell us the same day and send a photo of the parcel and of what was inside. A broken jar is replaced or refunded, whichever you prefer, and that does not count against the 14-day withdrawal period.
Something wrong with the order, write straight away.
Contact